FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to our Frequently Asked Questions (FAQ) section!
Here we have gathered the most common questions about our tuk tuk tours to offer you clear and quick answers. If you have any questions about our tours, routes, or any other detail related to our tours, you will likely find the information you’re looking for on this Frequently Asked Questions page. If you still need help, don’t hesitate to contact us. We’re here to make your experience with WalkTuk unforgettable!
What is the minimum age to ride in a tuk tuk?
For safety reasons, the minimum age to ride in our tuk tuks is 4 years old. Children under this age cannot ride in the tuk tuk.
How many people can fit in a tuk tuk?
Each of our vehicles has a maximum capacity of 4 passengers, including adults and children. If your group is larger, you can book multiple tuk tuks and enjoy the tour together.
How long does the tuk tuk tour last?
We offer different tour options depending on the city.
In Valencia, you can choose between a 1-hour tour, covering the most iconic spots, or a 2-hour tour, with more stops and time to enjoy the views and take photos. We also offer private tours in both durations.
In Palma de Mallorca, the tour lasts 1 hour and includes the main attractions of the city.
Check the routes and points of interest here: PALMA/VALENCIA
How do I cancel my reservation and request a refund?
Cancel up to 24 hours in advance for a full refund. Cancellations made within the last 24 hours are non-refundable.
We offer the option to reschedule your tour subject to availability up to 24 hours before the start time. We understand unforeseen situations and evaluate each case individually.
Contact us for any concerns related to cancellation.
Do tours take place on rainy and/or windy days?
Of course! As long as the weather conditions do not pose a risk to your safety or that of the driver-guide. Our tuk-tuks have transparent side covers and blankets to protect you from rain and cold.
What is the meeting point in Valencia?
Our meeting point in Valencia is: C. de la Blanqueria 3, Ciutat Vella, 46003 Valencia. You can easily find it by typing “WalkTuk Valencia” in Google Maps. You can find a map of the meeting point here.
What is the meeting point in Palma de Mallorca?
Our meeting point in Palma de Mallorca is: Dependencia Regional de Aduanas e Impuestos Especiales, S/N, Mlle. Viejo, 07012 Palma, Illes Balears, Spain. You can find a map of the meeting point here.
Do I need to print any receipt to present on the day of the tour?
No, it is not necessary. You only need to show the identification document used to make the reservation.
What is the difference between private tours and open tours?
● Open Tour: Booking by individual seats (minimum 2 people). Possibility of sharing with other passengers.
● Private Tour: Exclusive reservation of the vehicle, without sharing with other passengers (maximum 4 people per tuk tuk).
For large groups, multiple vehicles will be used that will circulate together to enjoy the group experience.
Thank you for visiting our Frequently Asked Questions section. We hope we have resolved all your doubts so you can fully enjoy your experience with WalkTuk. If you have any other questions or need assistance, don’t hesitate to contact us. We’re here to help you create unforgettable memories!
